Managed Services Expert II,, Gilbert, AZ – April 2016 – Present
Complete tasks and requests for customers with Fully Managed Servers, Expert Services for Shared and Server Environments.
Roaming/Acting Lead,, Gilbert, AZ – January 2016 – April 2016
Assist Hosting Support Representatives with questions pertaining to the GoDaddy Shared Hosting, VPS, Dedicated, and Cloud Hosting environments.
GoDaddy Web Pro,, Gilbert, AZ – June 2015 – January 2016
Assist Web Designers in managing and maintaining their client’s sites who also use GoDaddy.
Hosting Chat,, Gilbert, AZ – December 2014 – June 2015
Troubleshoot the GoDaddy Shared Hosting environment through LivePerson Chat.
Reactive Chat,, Tempe, AZ – January 2014 – December 2014
Communicate, troubleshoot, and consult with customers via Chat using both Engage and LivePerson Chat Interfaces.
Online Support,, Gilbert, AZ – April 2013 – January 2014
Troubleshoot and assist customers’ issues through the GoDaddy Iris Interface.
Hosting Support,, Gilbert, AZ – February 2012 – April 2013
Provide customers with award winning customer support specializing in the shared hosting environment.
Inbound Support,, Gilbert, AZ – August 2011 – February 2012
Assist customers to achieve their goals while providing world class service.


Arizona State University Software Engineering: January 2011 – January 2015
University of Hawaii at Manoa General Studies: August 2010 – December 2010
Casa Grande Union High School General Education with Honors: May 2010


Proficient in WordPress, Joomla, Drupal, HTML, CSS, PHP, and MySQL. Well rounded with Python, Java, Debian, CentOS, Ubuntu, and Windows based Servers.


Highly determined and positive attitude, easily adaptable to change, aware

of surroundings, comfortable in multitasking and being put under
pressure, ability to work well with others as a team, and honest.