Experienced Solutions Engineer with over three years of experience in Server Administration. Excellent reputation for resolving problems, improving customer satisfaction, and maximizing productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

About

Solutions Engineer III
GoDaddy.com, Tempe, AZ
April 2016 – Present

  • Configured and maintained Linux and Windows web servers using CentOS 6/7 and Windows Server 2012/2016
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
  • Monitored over 3000 servers to ensure a 99.9% uptime guarantee
  • Utilized Splunk logs for email server to determine SPAM issues and verify reliable incoming and outgoing email
  • Developed programs using programming languages such as Python and Shell to automate day to day tasks
  • Completed migrations from Windows Servers applications and websites to Linux Servers and vice versa
  • Responsible for quickly and effectively resolving tickets from various departments, customers, and documenting fix actions as needed
  • Collaborated with higher level administrators in issues affecting multi-tenant server environments
  • Worked in JIRA and Agile environments

Technical Lead
GoDaddy.com, Gilbert, AZ
August 2011 – April 2016

  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
  • Provided tier two support to other departments to better understand and assist with customer issues

Work History

– Skilled in Apache and IIS
– Data backup and retrieval
– Agile methodology
– Python proficiency
– Well rounded in MySQL
– Technical analysis
– High level troubleshooting
– Excellent written and verbal communication
– Conflict resolution

Skills

Software Engineering
Arizona State University – Tempe, AZ
January 2011 – January 2015

General Studies
University of Hawaii at Manoa – Honolulu, HI
August 2010 – December 2010

Education