Managed Services Expert II, GoDaddy.com, Gilbert, AZ – April 2016 – Present
Complete tasks and requests for customers with Fully Managed Servers, Expert Services for Shared and Server Environments.
Roaming/Acting Lead, GoDaddy.com, Gilbert, AZ – January 2016 – April 2016
Assist Hosting Support Representatives with questions pertaining to the GoDaddy Shared Hosting, VPS, Dedicated, and Cloud Hosting environments.
GoDaddy Web Pro, GoDaddy.com, Gilbert, AZ – June 2015 – January 2016
Assist Web Designers in managing and maintaining their client’s sites who also use GoDaddy.
Hosting Chat, GoDaddy.com, Gilbert, AZ – December 2014 – June 2015
Troubleshoot the GoDaddy Shared Hosting environment through LivePerson Chat.
Reactive Chat, GoDaddy.com, Tempe, AZ – January 2014 – December 2014
Communicate, troubleshoot, and consult with customers via Chat using both Engage and LivePerson Chat Interfaces.
Online Support, GoDaddy.com, Gilbert, AZ – April 2013 – January 2014
Troubleshoot and assist customers’ issues through the GoDaddy Iris Interface.
Hosting Support, GoDaddy.com, Gilbert, AZ – February 2012 – April 2013
Provide customers with award winning customer support specializing in the shared hosting environment.
Inbound Support, GoDaddy.com, Gilbert, AZ – August 2011 – February 2012
Assist customers to achieve their goals while providing world class service.